Bluehost is an “unlimited everything” web hosting company that offers one plan that does everything. This one plan provides you with unlimited disk space, unlimited bandwidth, and you can even host an unlimited amount of websites / domains on a single account.
Bluehost is an Endurance International web host brand and was acquired in 2010. Before that point, Bluehost was founded in 1996 and run by then CEO Matt Heaton.
In this review, I’ll be going over all of the features of this single hosting plan.
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Featured BlueHost Video
BlueHost is a decent host that cares about their customers. In this video, you get a look inside the company and hear from the CEO talking about their hardware, security, and much more.
BlueHost Available Hosting Options
This single plan includes:
- Unlimited domain hosting
- Unlimited disk space
- Unlimited bandwidth
- Unlimited email accounts
- Free domain for one year
Other benefits include access to CGI, PHP, MySQL, Ruby on Rails, $100 in Google advertising credits, and site statistics.
Bluehost pricing comparison:
- Prepay 1 Year – $6.95/mo. You’ll pay $83.40 per year.
- Prepay 2 Years – $5.95/mo. You’ll pay $142.80 for two years service.
- Prepay 3 Years – $4.95/mo. You’ll pay $178.20 for three years service.
During the ordering process, you’ll notice:
The “Pro Package” costs $19.95 per month and includes:
- More CPU, memory, and resources.
- SiteBackup Pro.
- Free dedicated IP address.
- Free SSL certificate.
- Free domain privacy.
- 10 Postini Anti-Spam accounts.
Are They Reliable and Trustworthy?
Bluehost is owned by Endurance International and many prior customers have had a lot of negative things to say about the company as a whole. However, with the Bluehost transition, they seem to continue to offer US-based support and maintain a happy client base so far.
Bluehost offers an Anytime Money Back Guarantee policy that states that you can request a prorated refund for any unused pre-paid portion of your hosting services at any time. If you cancel within 30 days, you will receive a full refund minus any domain name fees. If you choose to take advantage of the free domain for a year feature, you will have to pay a fee of $13.99 for your domain name.
Opening a Store Online – Your ECommerce Solution
For Ecommerce solutions, Bluehost offers several free shopping cart systems including OS Commerce, Agora, Cube Cart, and Zen Cart. Bluehost provides access to dedicated IP addresses, SSL certificates, and OpenPGP/GPG encryption services for an additional fee.
My recommendation for those needing an Ecommerce solution is to pick the upsell that is offered by Bluehost during the ordering process for the “Pro Package” that I mentioned above in the hosting options section. This will offer everything you’ll need for Ecommerce hosting including the SSL certificate, dedicated IP address, and anything else needed.
According to Bluehost’s PCI Compliance page, Bluehost is A and B compliant.
Customer Service Review
Bluehost offers several customer support options including:
- A toll-free telephone number.
- Live chat
- Help ticket system
- Updated knowledge base
- Updated blog
- Video tutorials
- User discussion forum
At the time of this review, their knowledge base was updated as recently as 7 days ago. Their user forum is relatively inactive with very few posts and threads. The Bluehost blog was 8 days old at the time of this review and is geared towards updates with the company, upgrades, and more.
Under the hosting features page, they tout that they have avg hold times of under 30 seconds, 24/7 US-based customer support, and a proven track record.
Scott’s Final Thoughts
Aside from being an EIG purchased web host, Bluehost has a lot going for it and generates tens of thousands of new customers each month and hosts millions of domains.
The bad: I don’t like that the site hasn’t been updated to show that it is an EIG brand and it still links to “Founder’s Blog” at the top even though Matt Heaton hasn’t been the CEO since June of 2011. The “About” page also makes no mention that it is an EIG brand providing little transparency.
The good: Bluehost is still receiving rave reviews from their clients on various forums and overall, the reviews lean more towards satisfied customers. The Bluehost brand still receives premium support from the existing customer support system before EIG purchased them. Also, I really like how Bluehost keeps it simple by offering a single plan that provides everything people need in a web hosting company. I did see in their blog that they plan to launch a VPS and Dedicated Server solution this year, so that is something good to look forward to for those that need to upgrade to a stronger server that will keep up with demanding sites.
Please visit BlueHost directly to verify current pricing and plan options.