September 16, 2014

BlueHost Web Hosting Review

BlueHost Web Hosting Review

Bluehost is an “unlimited everything” web hosting company that offers one plan that does everything. This one plan provides you with unlimited disk space, unlimited bandwidth, and you can even host an unlimited amount of websites / domains on a single account.

Bluehost is an Endurance International web host brand and was acquired in 2010. Before that point, Bluehost was founded in 1996 and run by then CEO Matt Heaton.

In this review, I’ll be going over all of the features of this single hosting plan.

Have experience with BlueHost? Awesome! Please click here and leave a review below!

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Featured BlueHost Video

BlueHost is a decent host that cares about their customers. In this video, you get a look inside the company and hear from the CEO talking about their hardware, security, and much more.

BlueHost Available Hosting Options

Bluehost only offers one plan on their website. They currently do not offer an upgrade path from shared web hosting to more powerful solutions such as business hosting or virtual private servers.

This single plan includes:

  • Unlimited domain hosting
  • Unlimited disk space
  • Unlimited bandwidth
  • Unlimited email accounts
  • Free domain for one year

Other benefits include access to CGI, PHP, MySQL, Ruby on Rails, $100 in Google advertising credits, and site statistics.

Bluehost pricing comparison:

  • Prepay 1 Year – $6.95/mo. You’ll pay $83.40 per year.
  • Prepay 2 Years – $5.95/mo. You’ll pay $142.80 for two years service.
  • Prepay 3 Years – $4.95/mo. You’ll pay $178.20 for three years service.

Bluehost upsell offer:

During the ordering process, you’ll notice:

Bluehost Upsell Package

The “Pro Package” costs $19.95 per month and includes:

  • More CPU, memory, and resources.
  • SiteBackup Pro.
  • Free dedicated IP address.
  • Free SSL certificate.
  • Free domain privacy.
  • 10 Postini Anti-Spam accounts.

Are They Reliable and Trustworthy?

InMotion TrustworthinessBluehost  is owned by Endurance International and many prior customers have had a lot of negative things to say about the company as a whole. However, with the Bluehost transition, they seem to continue to offer US-based support and maintain a happy client base so far.

Bluehost offers an Anytime Money Back Guarantee policy that states that you can request a prorated refund for any unused pre-paid portion of your hosting services at any time. If you cancel within 30 days, you will receive a full refund minus any domain name fees. If you choose to take advantage of the free domain for a year feature, you will have to pay a fee of $13.99 for your domain name.

Opening a Store Online – Your ECommerce Solution

Bluehost EcommerceFor Ecommerce solutions, Bluehost offers several free shopping cart systems including OS Commerce, Agora, Cube Cart, and Zen Cart. Bluehost provides access to dedicated IP addresses, SSL certificates, and OpenPGP/GPG encryption services for an additional fee.

My recommendation for those needing an Ecommerce solution is to pick the upsell that is offered by Bluehost during the ordering process for the “Pro Package” that I mentioned above in the hosting options section. This will offer everything you’ll need for Ecommerce hosting including the SSL certificate, dedicated IP address, and anything else needed.

According to Bluehost’s PCI Compliance page, Bluehost is A and B compliant.

Customer Service Review

inmotion-supportBluehost offers several customer support options including:

  • A toll-free telephone number.
  • Live chat
  • Help ticket system
  • Updated knowledge base
  • Updated blog
  • Video tutorials
  • User discussion forum

At the time of this review, their knowledge base was updated as recently as 7 days ago. Their user forum is relatively inactive with very few posts and threads. The Bluehost blog was 8 days old at the time of this review and is geared towards updates with the company, upgrades, and more.

Under the hosting features page, they tout that they have avg hold times of under 30 seconds, 24/7 US-based customer support, and a proven track record.

[action-button title=”See Bluehost Offers” subtitle=”Click to verify pricing and see current specials” url=”http://www.webhostingchoose.com/go/bluehost/”]

Scott’s Final Thoughts

Final ThoughtsAside from being an EIG purchased web host, Bluehost has a lot going for it and generates tens of thousands of new customers each month and hosts millions of domains.

The bad: I don’t like that the site hasn’t been updated to show that it is an EIG brand and it still links to “Founder’s Blog” at the top even though Matt Heaton hasn’t been the CEO since June of 2011. The “About” page also makes no mention that it is an EIG brand providing little transparency.

The good: Bluehost is still receiving rave reviews from their clients on various forums and overall, the reviews lean more towards satisfied customers. The Bluehost brand still receives premium support from the existing customer support system before EIG purchased them. Also, I really like how Bluehost keeps it simple by offering a single plan that provides everything people need in a web hosting company. I did see in their blog that they plan to launch a VPS and Dedicated Server solution this year, so that is something good to look forward to for those that need to upgrade to a stronger server that will keep up with demanding sites.

Please visit BlueHost directly to verify current pricing and plan options.

About the author 

Scott Buehler

I'm Scott Buehler and I'm here to help you choose the best web host for your needs. This site aims to be completely unbiased and is data driven for the ranking charts. Be sure to leave a review or comment below to share your experience. This site thrives off of word of mouth. Please share this site on your website, blog, or social media. Add me to your circles! Thanks!

  • I don’t like Bluehost and I’m going to tell you why: they charge you extra money without you knowing. At least for the European customers is what they do. They add some extra tax (you don’t know how much until you’ve been charged). The total amount to be charged to your card is not shown until you already got charged. Yes, you cannot see the final figure BEFORE you pay but you can see the extra charges AFTER you’ve been charged. Never seen that before and I’m always avoiding this webhost called Bluehost.

    • Hey Bob, would that be, by chance, a VAT tax charged to all European customers? I’m in the US and haven’t experienced these added fees during my testing, however, I’m also in the US which is likely the reason. Anyways, thank you for your input.

  • My (now broken) WordPress blog is hosted by Bluehost. It was an okay host until its alliance with Mojomarketplace in Spring 2013. Since then, WordPress does not function. I cannot updrade to the latest version, delete and reinstall, or sometimes even access/see my website. I agree with Alex Nuta’s opinion of this merger and EIG’s possessions.

  • I’ve moved from BlueHost Pro shared account (which I was happy with) to their VPS. Every night from 8pm CST – 11pm CST the cpu and disk max out. I’ve been on the phone with tech support and they can never tell me why. I open support tickets and never get a response. It’s become abysmal. I asked the last support tech about migrating back to the Pro account and he said there is no migration… *I* would have to do it. It’s not that I can’t do it… it’s the their service is sucking and I shouldnt HAVE to do it if they can’t make it work.

  • I would never recommend Bluehost to anyone. I was a customer for quite a few years *until* to server crashed and I lost *everything*. Although they say they do backups, there’s a magic number of files that once you pass, they don’t back up your account. They, of course, never mention this. Support weren’t the slightest bit apologetic and it was the worst experience I’ve had with hosting.
    I did have my own manual backups, but I then had completely upload & rebuild all my sites and one or two lost a couple of months of data. Ghastly.

  • I’ve been a BlueHost customer for many years. I’d been happy with them until recently, when their service and support seemed to take a nose-dive. I just found out about their being bought-out by EIG, which explains a lot. My site has been painfully slow at time, and was down for an exended period twice within the past 7 days. For the second instance, which appeared to be a more limited outage, I could not contact support. I tried online chat, but after 10 minutes I got a survey screen asking me to rate my latest support experience. I tried to start chat again, but each time it went right to the survey screen. I also tried calling. After going through the prompt and listening to a prerecorded blurb, I was then disconnected. I tried a total of 4 times, each with the same result.

    I’m here now checking out potential replacement hosting companies.

  • I wouldn’t recommend bluehost to anyone. The performance was pretty bad right off the bat. What actually killed me is their inability to acknowledge that their Datacenter has Performance issues.

    I went as far as installing mirrored site on other provider and showing them the difference in time the pictures load, the scripts execute and the time it takes overall to load the fairly simple page. The performance of bluehost was so bad that I actually was forced migrate my site and 5 other client sites as well.

  • I have been using Bluehost for several years. I have a website, WP blog and am adding a Moodle class. Overall I have had an excellent experience with Bluehost. I am fairly new to the internet, and creating and managing websites, so their customer service has been good for me. They helped me with my Moodle install.

    I do not care for the Mojo Marketplace but it has not affected my websites.

    Overall, I recommend Bluehost and have no plans to change.

  • Blue host is a great and affordable webhost the customer service is bleh though i once had domain hosting with them. Overall its pretty good about a 7-10

  • I looked at Blue Host services but didn’t like what they proposed. So I shopped around and found Vertical Axion. I have been with them for 2 years now and my WordPress site works perfectly + they offer great social media services. Highly recommended.

  • Bluehost is the worst. Every single time I need to access their control panel I run into issues. Always a different kind. Getting fast support means waiting for 30 minutes for live chat in front of your computer. When they charge your credit card then they do it so aggressively that once my bank disabled my card because they thought it’s a fraud. I’m just lazy to switch but the shit is piling up high enough that i will do it.

  • I have used BlueHost for a number of years for different businesses of my own and for clients that I have done work for. Their customer service has always been great, getting back to me soon after submitting any kind of technical ticket and their phone support has always been helpful. I do have to say that there have been few instances where phone support has been necessary but it is great knowing that it is an option in the event I need it.

  • I’ve used blue host for two different websites that I run and they have been consistently reliable. Over the last 18 months I have only had 2 outages lasting under 10 minutes each. Solid!

  • Nothing but problems because of MOJO. Bluehost is not recommended by me. Nightmare simplescripts installs and problems afterwards.

  • You should know that Bluehost does NOT support on site processing of credit cards because it’s not PCI compliant. You cannot use payment gateways such as PayPal Pro, Stripe, Authorize, Braintree, etc.

    If you need to do this, stay away. And Bluehost does not inform you of this issue.

    rick

  • It is renewal time and I WILL NOT Renew. Blue Host has proven to be totally unreliable costing me a ton!

    They lost my Home Page on my main website that took ages to create, including my logo.

    I will avoid any of the companies held by their holding company.

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