September 16, 2014

HawkHost Web Hosting Review

HawkHost Web Hosting Review

Hawk Host was founded in 2004 and currently offers hosting data centers in Dallas, Texas, Washington, DC, Seattle, Wa, San Jose, Ca, Amsterdam, NL, and Singapore.

In this review, I will be discussing the various hosting options that Hawk Host offers including shared web hosting, resller hosting, semi dedicated hosting, Virtual Private Servers, and more.

Have experience with Hawk Host? Awesome! Please click here and leave a review below!

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Hosting Plan Comparison

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*Basic plan does not have a monthly payment option. Price based on 3 month prepay rate.

Basic Plan Price You’ll Pay Comparison:

  • Monthly Payment: Not available.
  • 3 Month Prepay: $3.95 per month. Total: $11.85
  • 6 Month Prepay: $3.62 per month. Total: $21.72
  • 1 Year Prepay: $3.29 per month. Total: $39.48

Standard Plan Price You’ll Pay Comparison:

  • Monthly Payment: $5.95 per month.
  • 3 Month Prepay: $5.70 per month. Total: $17.10
  • 6 Month Prepay: $5.45 per month. Total: $32.70
  • 1 Year Prepay: $4.96 per month. Total: $59.52

Advanced Plan Price You’ll Pay Comparison:

  • Monthly Payment: $9.95 per month.
  • 3 Month Prepay: $9.54 per month. Total: $28.62
  • 6 Month Prepay: $9.12 per month. Total: $54.72
  • 1 Year Prepay: $8.29 per month. Total: $99.48

Super Plan Price You’ll Pay Comparison:

  • Monthly Payment: $12.95 per month.
  • 3 Month Prepay: $12.41 per month. Total: $37.23
  • 6 Month Prepay: $11.87 per month. Total: $71.22
  • 1 Year Prepay: $10.79 per month. Total: $129.48

All plans come with unlimited: hosted domains (sites), subdomains, parked domains, email accounts, MySQL databases, PostgreSQL databases, and FTP accounts. Each account also comes with free setup, private SSL support, Fantastico, Softaculous, RVSiteBuilder, daily backups, and more.

Hawk Host Available Hosting Options

In addition to the shared hosting plans shown above, they also offer reseller, semi dedicated, and VPS plans. Here’s how these features break down:

Reseller Hosting Options:

Hawk Host Reseller Plans

As shown, they offer 4 reseller plans with various disk space and bandwidth options. Each plan has a set amount of cPanel accounts that can be resold which should be noted before purchasing.

Semi-Dedicated Server Plans

These are basically shared hosting but placed on stronger, beefier servers with less clients per server. Almost a VPS but not quite. This provides you with the strength of a VPS without having to deal with the complicated server configuration options that a VPS offers.

There are also four plans for semi-dedicated ranging from $19.95/mo to $99.95/mo depending on the amount of disk space you need. The only difference between the plans is disk space, bandwidth, and whether or not you get a free AlphaSSL Certificate (only the “Talon” plan for $99.95/mo offers this).

Virtual Private Server Plans and Options:

Hawk Host VPS Plans

Keeping in line with the rest of the offers, their VPS section also offers 4 plans. The cheapest is $20/mo and the most expensive is $65/mo. cPanel costs $10/mo extra.

I feel these plans need to be upgraded, especially if the customer wants cPanel installed with their VPS. There simply isn’t enough memory on these plans until you get to the “Advanced” level which costs $40/mo.

Are They Reliable and Trustworthy?

Is Hawk Host Trustworthy and Reliable?At the time of this review, I was unable to find Hawk Host in the BBB registry.

User jaroo posted a review thread on  WebHostingTalk about Hawk Host and said:

I am very happy to report that I have zero complaints about Hawk Host. Uptime is fantastic. Speed is not a problem. I’m sure there has been down time but nothing noticeable and definitely nothing like previous hosts. Packages are very affordable. Customer Service? Top of the line. My biggest complaint with previous hosts was being treated like an idiot when I have had a domain and hosting since 2001. I am not a newbie and don’t appreciate being treated as such.

This review was from 2010 which I don’t normally allow, however, this same user came back on January 9th, 2013 and updated that they are still with the company and still loving their service. For this reason alone, I added the review here.

In a second review from WebHostingTalk, user ritwik posted a positive review and included:

I’ve been making websites for more than 11 years, and have used many hosts, but Hawk Host is by far the most reliable host that I’ve ever been with.

As for their hosting, they offer a 99.9% uptime guarantee and a 30 day money back guarantee on all shared, reseller, and semi-dedicated accounts.

Is Hawk Host Your E-Commerce Solution?

Hawk Host E-commerce FeaturesIn order to host an Ecommerce store with Hawk Host, you’ll need to purchase what is needed seperately. They do not currently have an Ecommerce related package that has everything you’ll need.

A dedicated IP address varies from $3-6 per month. For an SSL certificate, they offer “AlphaSSL” for $14.99 per year or $24.99 for two years. Please visit their site and click the SSL tab in the navigation bar for specifics related to this SSL offer.

My recommendation to Hawk Host is to release an E-commerce package that includes everything that is needed including the SSL certificate and dedicated IP address under one plan. Gear the plan around a shopping cart software that can be auto-installed with their existing Softaculous software that they already offer to shared hosting customers.

Customer Service Review

Hawk Host Customer Service OptionsHawk Host offers several customer service options including:

  • Toll-free telephone support for sales, billing, and technical support. The hours of operation are unstated.
  • Email contact form.
  • Ticket submission system.
  • Limited knowledgebase with basic questions and answers. This system doesn’t appear to be updated as questions come in (or it’d have way more).
  • A somewhat active community forum with over 6,700 posts by 15,100+ members.
  • Occasionally updated blog with an average of 1-2 posts per month.

Overall, I’m moderately satisfied with their customer support options. I’d like to see more attention paid to this department including adding video tutorials (screencasts), more updates to their blog with tips and advice, and perhaps a paragraph or two of information under each hosting section of their site explaining the advantages, benefits, and differences.

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Scott’s Final Thoughts

Final Thoughts About Hawk HostOverall, I find their website to have a “new host” feel to it due to the lack of updates in the support sections and limited detail under each section that they offer. They really should hire someone to update the Knowledgebase with a solid 300+ new topics because it would help their clients find their own answers.

That being said, I’m comfortable recommending Hawk Host to anyone considering them as their web host of choice. They receive very good feedback on several forums and the negative feedback was related to user-error or terms of service violations which I won’t consider in my recommendation. How has your experience been? Leave a review below to help my viewers choose their host. I’d appreciate it!

Please visit Hawk Host directly to verify current pricing and plan options.

About the author 

Scott Buehler

I'm Scott Buehler and I'm here to help you choose the best web host for your needs. This site aims to be completely unbiased and is data driven for the ranking charts. Be sure to leave a review or comment below to share your experience. This site thrives off of word of mouth. Please share this site on your website, blog, or social media. Add me to your circles! Thanks!

  • HawkHost recently stole $67 from me.

    I signed up for a VPS using Bitcoin, and whilst they only took about 5 hours to respond to my ticket concerning the payment not being accepted, everything else has been abysmal. I thought I was safe using their service because of the reassuring “30 Day Guarantee” I see plastered all over the site. The neglect to tell you however, this doesn’t apply to VPS accounts. The only place this can be found is buried in the TOS, they don’t bother to mention this on the VPS sales page or the “Money Back Guarantee / Satisfaction Guaranteed” page.

    At some point in the signup process the system lost the domain name I was going to use, in the first reply Brian informed me of this and asked what name I was using. I replied and waited. A few hours went by and I was wondering why there was no reply, and why the chat support is constantly showing “offline.” I knew already that this company would not be a fit, and after reading a few reviews like the one on this page, I replied again and asked for a full refund. Keep in mind this is before any work had been done to setup the account.

    Instead of receiving a concerned reply back in response to my wish to cancel, I only received an update stating that my ticket was passed on to billing support level 2. I continued to ask for a refund for the next two days until finally someone replied explaining my account was now active … what?! I explained that I did not want the service and that they wasted their time creating the account because they already received multiple replies and tickets stating I wanted my money back. I was then told that I needed to use the account cancellation form if I wanted to cancel the account, so I went ahead and did this and again asked for my money back in the comments.

    Finally Brian replied again stating that they don’t offer refunds on Bitcoin payments but offered 50% off next months bill. By this point I was fuming because they made me jump through all sorts of hoops only to be told that they’re not going to refund me. I replied back and noted the satisfaction guarantee and that I would take a refund via PayPal… no response. This is when I discovered the TOS and how it states no refunds on VPS accounts… “how convenient” I thought. They purposely ignored my support tickets and setup the VPS because they thought I would have no recourse under the TOS.

    I wrote another email to them explaining that I found the TOS section but thought that it was very unfair, and asked them to consider what they were doing and if they would enjoy being treated the same. I also noted that there are likely provisions under the UCC which would allow me to recover the funds regardless of what they think the TOS allows them to do. Like typical scammers, they haven’t bothered to reply. I am now working with CoinBase to try and recover the funds since I paid through their interface and HawkHost also has a merchant account with them. They explained “We take reports of merchant fraud very seriously and we have made record of your notification,” and I will be submitting all details for review.

    A word of WARNING for anyone thinking about using HawkHost … DON’T … they really are HAWKERS, more like VULTURES! The support is beyond terrible, they will not act honorably and they will completely ignore your requests.

  • I use hawkhost,namehero and limenex. All good quality company. hawkhost and limenex very same,namehero more different and look big company. All good,all good.

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